Telephone Services Frequently Asked Questions
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If I want to be an e-Tel customer, can I keep the same phone number that I now have with another telephone company?
Yes. The telephone number belongs to the customer, not the telephone service provider. The process of converting your existing, active telephone number to another provider is called "porting." This process takes approximately 5 business days, and the customer should see no interruption of service.

Do I have to pay a deposit to establish telephone service?
A deposit may be required based on your credit history and home ownership status. If a deposit is required, it must be paid at the time of the service application. The deposit will be held on your account, and interest will be accrued monthly. When services are disconnected, the deposit plus interest accrued will be applied as payment towards your final invoice.

Can I make long distance calls using e-Tel Murray
Yes; simply choose e-Tel Murray as your long distance provider. Long distance calls are billed in 6 second increments and are detailed on your monthly statement. The detail will provide the number called, duration of call, date/time of call, and amount of the call.

What are the options for making my telephone payments?

• Murray Electric System lobby and drop box at 401 Olive Street.
• Remittance envelope provided with each monthly invoice.
• Bank Draft enrollment which generates an automatic draft from your checking/savings account.
• Credit Card/Check Card payments in Murray Electric System's lobby or with customer service at (270) 753-5312

Is e-Tel Murray a Lifeline and Linkup Provider?
Yes. Information on program qualification is available by contacting customer service at (270) 753-5312 or visiting the main office at 401 Olive Street.

I haven't paid my phone bill; will my service be disconnected? Customers in jeopardy of having their telephone service disconnected for non-payment will receive a written statement from e-Tel detailing the outstanding balance and payment deadlines. If payment is not made by the date provided in the notice, then services could be disconnected. If your services are disconnected for non-payment, the total account balance plus a reconnection fee must be paid in order to restore services. Your account will also be subject to e-Tel's deposit requirements.

Is there a fee to connect to e-Tel of Murray?
Yes; there is a $25 connection fee added to your first bill.

Can I have phone service without having Murray Electric cable and/or internet service?
Yes; however, we offer special pricing for customers who subscribe to all three services. Please see our "Power Pack" section for more details.

Are there any charges to transfer my service if I move?
Yes; there is a $25 transfer fee billed to your account if you move within our system.

If my electric goes off, will my phone still work?
Yes; the phone equipment is equipped with a battery backup.

Can my e-Tel number be transferred to another provider?
Yes, as long as it is within the same calling area.

Can my phone charges be billed along with my Murray Electric services?
No, as different billing systems are used for phone and utility charges. The two billing systems are not compatible to consolidate into one bill. You can, however, pay them together at the Murray Electric office in cash or in one check payable to Murray Electric System.