Changes to Procedures

 EXISTING CUSTOMERS:

Any changes or inquiries to your account will require verification/validation before request can be completed.                    

  1.  In person transactions:  Photo ID or MES CSR having personal knowledge of customer.  Name changes will also require:  copy of Marriage License or Divorce Decree.  A photo ID will be required for all credit card payments as well. 

  2. Over the phone transactions:  Last four digits of the customers Social Security number and PII Code (Personal Information Code) that will be created in the near future.

NEW CUSTOMERS:

All new residential requests for service with MES will require the following before service will be established in addition to existing requirements (see Requirements For New Residential Customers). 

  1. A Social Security # or Green Card

  2. Government issued picture ID (Drivers License, State Issued ID card or Military ID), or Passport, or Birth Certificate. 

***If the above listed requirements are not provided or the identification results in a "red flag" warning through our Credit Reporting Agency, Murray Electric System will withhold service.